Effective Date: 28 January 2026

Bay Haven Support is committed to protecting your privacy and handling personal information in a safe, respectful, and lawful manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to visitors and users of our website: www.bayhavensupport.com.au.

What Information We Collect

We may collect personal information such as:

• Your name and contact details

• Information provided through website enquiry forms

• Details relevant to aged care or disability support services

• Health or support-related information (only where required and with consent)

• Basic website usage data (e.g. IP address, browser type)

We only collect information that is necessary to provide our services or respond to enquiries.

How We Use Your Information

Your personal information may be used to:

• Respond to enquiries and requests

• Provide and manage aged care and disability support services

• Communicate with you, your family, carers, or authorised representatives

• Meet legal, regulatory, and funding requirements

• Improve our services and website

Sharing Your Information

We may share personal information with:

• Our employees, contractors, and support workers

• Government bodies such as NDIS or My Aged Care

• Other service providers involved in your care (with consent)

• Legal or regulatory authorities, when required by law

We do not sell or rent personal information.

Website Cookies

Our website may use cookies or analytics tools to improve functionality and user experience. These do not identify you personally. You can disable cookies through your browser settings.

Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Information is stored securely and only retained as long as required by law or for service delivery.

Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us.

Privacy Concerns

If you have concerns about how your personal information is handled, please contact Bay Haven Support. You may also contact the Office of the Australian Information Commissioner (OAIC) if required.

Contact Us

Bay Haven Support
Website: www.bayhavensupport.com.au
Email: info@bayhavensupport.com.au

By using our website or services, you acknowledge and accept this Privacy Policy.